Refunds & Returns

Satisfaction Guaranteed
If you are unhappy with your order and would like to exchange, please email us at Including the following template:
  • Name:
  • Address:
  • Order Number:
  • Contents of Order:
  • Reason for Return (please be as detailed as possible):
Items must be sent back within 10 days of the delivery date, unworn, and in original condition (including packaging and accessories). Please allow 7-10 business days for us to process your return once received. 
You are responsible for covering the shipping costs of your return shipment. All returns will be refunded via store credit. SavvyJay'sHouseofHair is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and your tracking number when shipping back your returns.
If you have received a damaged item or an item that is not the one you ordered, please email us at immediately. You will have 7 days after delivery to submit photos of the product along with your original order summary details to receive compensation.